Director, Technical Account Management (TAM) - EMEA

Who you are

You have a proven track record in technical account management, with at least 5 years of experience leading teams and driving customer success initiatives. Your leadership style inspires and motivates your team to excel in delivering exceptional customer experiences. You understand the importance of identity management and have a deep knowledge of Okta's products and services, enabling you to guide your team effectively.

You are a strategic thinker who can align customer needs with business objectives, ensuring that clients achieve measurable value from their investments. Your ability to communicate complex technical concepts in a clear and engaging manner helps you build strong relationships with customers and stakeholders alike. You are committed to continuous learning and development, both for yourself and your team, fostering a culture of growth and innovation.

Desirable

Experience in the identity management sector or familiarity with cloud-based solutions is a plus. You have a background in customer success or account management, with a focus on technical solutions. A passion for technology and a desire to stay updated on industry trends will set you apart in this role.

What you'll do

As the Director of EMEA Technical Account Management, you will lead a dedicated team of Technical Account Managers who are responsible for ensuring that Okta's customers successfully deploy and adopt our solutions. You will develop and implement strategies to enhance customer satisfaction and retention, driving initiatives that help customers realize the full potential of Okta's platforms.

You will work closely with cross-functional teams, including sales, product, and engineering, to advocate for customer needs and influence product development. Your role will involve analyzing customer feedback and usage data to identify opportunities for improvement and growth. You will also be responsible for mentoring and developing your team, providing guidance and support to help them achieve their professional goals.

In this position, you will engage with key customers, conducting regular business reviews to assess their satisfaction and success with Okta's solutions. You will be the primary point of contact for escalated issues, ensuring that they are resolved promptly and effectively. Your leadership will be crucial in driving the success of the EMEA Technical Account Management team and contributing to Okta's overall growth strategy.

What we offer

At Okta, we value diversity and inclusion, and we are committed to creating a workplace where everyone feels empowered to contribute. You will have the opportunity to work with a talented team in a collaborative environment that encourages innovation and creativity. We offer competitive compensation and benefits, including opportunities for professional development and career advancement. Join us in building a world where identity belongs to everyone.