Software Development Engineer 2, Prime Video Playback Operations Tech, Prime Video Playback Operations Tech

Who you are

You are a smart, motivated, and results-oriented Software Development Engineer II with a passion for building AI-driven automation systems that transform operational complexity into seamless customer experiences. You have experience in developing intelligent systems and automation frameworks that enable autonomous management of live events and linear stations. Your background includes working at the intersection of AI/ML, distributed systems, and operational excellence, and you understand how to build systems that learn from operational patterns and make intelligent decisions about playback quality.

You have a strong understanding of automation frameworks and operational tooling, and you are skilled at creating scalable automation pipelines that manage event lifecycles. You are adept at designing customer-centric quality assessment systems that evaluate playback from the viewer's perspective, ensuring that interventions improve rather than disrupt the viewing experience. Your experience includes implementing predictive analytics capabilities that drive the best results for customers.

Desirable

Experience with telemetry data analysis and anomaly detection is a plus. Familiarity with automated incident response frameworks and intelligent root cause analysis will set you apart. You are comfortable working in a fast-paced environment and are eager to tackle complex challenges in operational excellence.

What you'll do

As an SDE II on our team, you will develop AI-powered operational intelligence systems that analyze telemetry data, detect anomalies, and make autonomous decisions about event health and intervention strategies. You will build automated incident response frameworks that reduce mean time to recovery through intelligent root cause analysis and automated remediation. Your role will involve creating scalable automation pipelines that handle event lifecycle management—from technical onboarding and readiness validation to live execution and post-event analysis.

You will design customer-centric quality assessment systems that evaluate playback from the viewer's perspective, ensuring that our interventions improve rather than disrupt the viewing experience. You will also implement predictive analytics capabilities that enhance operational efficiency and customer satisfaction. Your work will directly impact whether millions of viewers experience perfect playback, making your contributions vital to our success.

What we offer

At Amazon, we provide a collaborative work environment where innovation thrives. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to enhancing customer experiences through technology. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of Prime Video playback operations and making a difference for millions of viewers worldwide.