Dealer Performance Partner

Who you are

You have a strong background in customer success or account management, ideally within the automotive industry. You excel at building relationships and have a knack for understanding customer needs — your ability to communicate effectively allows you to connect with diverse stakeholders. You are results-driven and enjoy working collaboratively to achieve shared goals. You are adaptable and thrive in a fast-paced environment, always looking for ways to improve processes and outcomes. You believe in the power of training and coaching, and you are passionate about empowering others to succeed. You are open to feedback and continuously seek opportunities for personal and professional growth.

What you'll do

As a Dealer Performance Partner at CarGurus, you will be responsible for partnering with high-value customers to deliver targeted support that optimizes their results with our platform. You will conduct on-site training sessions and ongoing coaching for dealership employees, equipping them with the knowledge and tools necessary to enhance their lead handling and improve customer connections. You will analyze dealer performance metrics and provide actionable insights to help them achieve their business objectives. You will collaborate closely with internal teams to ensure that our products meet the evolving needs of our customers. Your role will involve regular communication with dealers to understand their challenges and successes, allowing you to tailor your support effectively. You will also contribute to the development of training materials and resources that enhance the overall dealer experience. Your efforts will play a crucial role in driving customer satisfaction and loyalty, ultimately contributing to the growth of CarGurus.

What we offer

At CarGurus, we foster a people-first culture that values kindness, collaboration, and innovation. You will have access to tools and resources that support your career growth and development. We believe in the importance of work-life balance and offer flexible working arrangements, including hybrid options. You will be part of a dynamic team that is committed to disrupting the automotive industry and making a positive impact on our customers. We encourage you to apply even if your experience doesn't match every requirement — we value diverse perspectives and are excited to learn what you can bring to our team.