Software Support Engineer - L1

Who you are

You are a customer-oriented individual with a strong problem-solving mindset. You thrive in a collaborative environment and are eager to learn about data management technologies. Your ability to communicate effectively with both technical and non-technical users makes you an ideal candidate for this role. You understand the importance of providing excellent customer support and are committed to resolving issues efficiently. You are adaptable and willing to grow within the company, embracing the core values of Ataccama.

What you'll do

As the L1 Software Support Engineer, you will serve as the first point of contact for customers and internal teams. Your primary responsibility will be to provide technical assistance and troubleshoot issues related to Ataccama technologies. You will work closely with customers to understand their challenges and guide them through the resolution process. Your role will involve documenting issues and solutions to improve the support process. You will collaborate with other team members to ensure a seamless customer experience and contribute to the continuous improvement of Ataccama's support services.

What we offer

At Ataccama, we are committed to creating a great workplace where our employees can thrive. We offer opportunities for professional growth and development, allowing you to expand your skills in data management and customer support. Our company culture is defined by our core values, which emphasize teamwork, customer centricity, and a fun working environment. You will be part of a dynamic team that is dedicated to making a positive impact in the data management industry. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.