Telecom Pre-Sales Support

Who you are

You are detail-oriented and possess the ability to navigate complex provider systems, terminology, and processes. In this entry-level role, you will serve as a critical bridge between AppDirect Advisors, providers, and internal teams, mastering the intricate language and acronyms that define the ACC/AT&T environment. Your adaptability will allow you to apply learned information to varied customer scenarios effectively.

What you'll do

You will provide pre-sales support for new and existing ACC/AT&T opportunities, which includes conducting detailed serviceability research and quoting. Your responsibilities will also involve generating accurate contracts and documentation while navigating complex ACC/AT&T terminology and requirements. You will submit and track orders through multiple ACC/AT&T provider systems, ensuring meticulous attention to detail. Additionally, you will process and resolve billing tickets that require careful analysis and provider-specific knowledge, interfacing directly with AppDirect Advisors to support their customer success initiatives.

What we offer

At AppDirect, you will become part of a values-driven culture that encourages you to be seen, be yourself, and do your best work. You will have the opportunity to enable the new generation of digital entrepreneurs around the world by working with a subscription commerce platform that powers millions of subscriptions globally. We value diversity and encourage you to apply even if your experience doesn't match every requirement.