Community Support BizOps Lead

Who you are

You have a strong background in business operations, particularly within customer support environments, and have demonstrated success in overseeing operational efficiency. Your experience includes managing day-to-day operations and implementing process improvements that enhance customer experience. You are skilled in budget management and have a keen eye for identifying best practices that drive operational excellence. You thrive in a collaborative environment and are adept at engaging with cross-functional teams to achieve organizational goals. You understand the importance of data-driven decision-making and are comfortable analyzing metrics to inform your strategies. You are passionate about creating a positive impact on customer interactions and are committed to fostering a culture of continuous improvement within your team.

What you'll do

As the Community Support BizOps Lead at Airbnb, you will be responsible for overseeing the operational efficiency of the contact center operations. Your role will involve strategic oversight of daily operations, ensuring that the team meets its performance targets while maintaining high standards of customer service. You will lead initiatives aimed at improving operational processes, enhancing scalability, and optimizing the customer experience. Your responsibilities will include managing the operational budget, analyzing performance metrics, and implementing best practices across the organization. You will collaborate closely with various teams to identify areas for improvement and drive initiatives that enhance the overall effectiveness of the customer support function. You will also play a key role in mentoring and developing team members, fostering a culture of excellence and accountability.

What we offer

Airbnb offers a competitive salary range of €98,000—€122,000 EUR annually, along with potential bonuses and equity options. You will have the opportunity to work in a dynamic and inclusive environment that values collaboration and innovation. As part of the global Community Support team, you will contribute to a mission that connects people and communities around the world. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.