Customer Success Manager, Enterprise Accounts

Who you are

You have a strong background in customer success management, ideally with experience in enterprise accounts. You understand the importance of customer relationships and are driven to ensure that clients derive maximum value from their investments. Your approach is collaborative, and you thrive in environments where teamwork is essential to achieving shared goals. You possess traits such as curiosity, optimism, persistence, and empathy, which are fundamental to your success in this role. You are comfortable navigating complex customer needs and are adept at communicating effectively with various stakeholders.

Desirable

Experience in a technology or SaaS company is a plus, as is familiarity with AI-powered platforms. You may have a background in sales or support, which gives you a unique perspective on customer interactions. A proactive attitude towards problem-solving and a willingness to learn and adapt are highly valued.

What you'll do

As a Customer Success Manager at Dialpad, you will play a crucial role in guiding enterprise customers through their entire journey with our platform. You will work closely with the Sales team to onboard new clients, ensuring they understand how to leverage Dialpad's features effectively. Your responsibilities will include conducting regular check-ins with customers to assess their satisfaction and identify opportunities for additional value. You will collaborate with the Support team to address any issues that arise, ensuring timely resolutions that enhance the customer experience.

You will also partner with the Product team to relay customer feedback and insights, helping to shape future product developments. Your goal is to drive customer success, retention, and renewal by fostering strong relationships and ensuring that clients achieve their desired outcomes with Dialpad's solutions. You will be responsible for tracking customer engagement metrics and reporting on success stories to highlight the impact of Dialpad's offerings.

What we offer

Dialpad provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming customer communications through AI technology. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to make every conversation matter and help businesses build stronger connections with their customers.