Lead - Trainer and Complaints SME

Who you are

You are someone who thrives in high-pressure environments and is eager to contribute to a mission-driven organization. With a strong belief in the transformative power of crypto and blockchain technology, you are ready to tackle complex challenges and leave a lasting impact. You actively seek feedback and are committed to personal and professional growth, making you an ideal fit for Coinbase's intense work culture. Your experience in customer operations or a related field has equipped you with the skills to manage complaints effectively and support your team in achieving service excellence.

What you'll do

In this role, you will lead the Global Complaints Team, overseeing the Consumer Complaints, Regulatory Complaints, and Litigation Support units. You will ensure that complaints are reviewed and responded to within established service levels, providing valuable insights to the CX Legal Team. Your leadership will foster a collaborative environment where team members feel supported and empowered to excel. You will also participate in team and company-wide offsites, enhancing alignment and connection among colleagues. Your commitment to the mission of increasing economic freedom will guide your efforts as you work alongside high-caliber professionals to solve some of the company's most challenging problems.

What we offer

At Coinbase, you will be part of a dynamic team that is shaping the future of the global financial system. We offer a supportive work environment where in-person participation is valued, and collaboration is encouraged. You will have the opportunity to work with cutting-edge technology and contribute to innovative projects that have a real-world impact. We believe in investing in our employees' growth and development, providing resources and support to help you succeed in your career. Join us in our mission to build a more equitable financial system for everyone.