All-in-one finance solutions for businesses
Brex is a leading fintech company headquartered in Nob Hill, San Francisco, CA, specializing in all-in-one financial solutions for businesses. With over 20,000 customers across 100+ countries, Brex processes tens of billions of dollars in transactions annually. The company has raised $1.1 billion in...
Employees enjoy company equity, generous PTO, and comprehensive health, dental, and vision insurance. Brex also offers parental leave, a remote-first ...
Brex fosters a culture of adaptability and innovation, having evolved from a startup-focused credit card provider to a comprehensive financial platfor...
Brex • San Francisco, California, United States
Brex is hiring a Technical Consultant to lead the onboarding experience for new customers adopting Brex Empower. You'll blend customer empathy, project management, and technical expertise to ensure a seamless adoption process. This role requires strong communication and problem-solving skills.
You have a strong background in customer success and project management, ideally with experience in technical consulting or implementation roles. You understand the importance of customer empathy and are skilled at building trust with clients. Your ability to communicate complex technical concepts in a clear and relatable manner sets you apart. You thrive in a collaborative environment and enjoy working cross-functionally to drive solutions. You are proactive and take personal ownership of your customers' long-term success, ensuring they have the tools and support they need to fully leverage Brex Empower. You are adaptable and can navigate the challenges that come with transforming outdated processes into modern solutions.
In this role, you will lead the onboarding experience for new customers, guiding them through the transition to Brex Empower. You will work closely with clients to understand their unique needs and help them shift to a modern, employee-first approach. Your responsibilities will include designing and implementing processes that facilitate seamless adoption, as well as providing ongoing support to ensure customer satisfaction. You will collaborate with various teams within Brex to drive solutions and deliver results quickly. As a strategic advisor, you will build trust with clients and help them realize the full potential of Brex's offerings. You will also be responsible for tracking customer progress and making adjustments to the implementation strategy as needed to ensure success.
Brex offers a hybrid work environment that combines the energy of in-office collaboration with the flexibility of remote work. You will have access to tools and resources that empower you to grow your career and push your limits. The company is committed to building a diverse and inclusive culture, where your potential is only limited by how big you can dream. Brex provides competitive compensation packages, including equity and other benefits, to support your professional journey. You will have the opportunity to work with some of the brightest minds in the industry and contribute to a mission-driven organization that is transforming the way companies manage their spending.
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