The seamless neo-banking platform for modern finance
Zeta is a full-stack, cloud-native, API-first neo-banking platform headquartered in SoMa, San Francisco. With over 1000 employees, Zeta has raised $430 million in funding, achieving Unicorn status after its $250 million Series C round led by SoftBank. Zeta's Omni-Stack simplifies the banking process...
Zeta offers paid parental leave, flexible working hours, and work-from-home opportunities. Employees also enjoy health insurance and paid volunteer ho...
Zeta's culture is centered around innovation and efficiency, addressing the complexities of traditional banking with its seamless Omni-Stack. The comp...
Zeta • Hyderabad
Zeta is seeking an Associate Manager for Reliability Operations to oversee SaaS support and enhance customer experience. This role requires strong operational management skills in a tech-driven environment.
You have experience in managing customer operations, particularly in a SaaS environment, where you've developed strategies to enhance reliability and customer satisfaction. Your background includes working closely with technical teams to ensure seamless service delivery and support. You understand the importance of operational excellence and have a proven track record of improving processes and systems to meet customer needs. You are adept at analyzing data to drive decision-making and have strong communication skills to liaise with various stakeholders.
In this role, you will lead the reliability operations team, focusing on providing exceptional SaaS support to clients. You will be responsible for developing and implementing operational strategies that enhance service reliability and customer satisfaction. Collaborating with engineering and product teams, you will ensure that customer feedback is integrated into product development and service improvements. You will also monitor key performance indicators to assess the effectiveness of support operations and identify areas for enhancement. Your leadership will be crucial in fostering a culture of continuous improvement within the team, ensuring that all members are equipped to deliver high-quality support.
Zeta offers a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technology in the banking sector, contributing to the transformation of customer experiences. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of banking technology and making a significant impact in the industry.
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