Sr. Business Technology Support Specialist I (Atlassian Administrator)

Who you are

You have a strong background in IT support, particularly with experience in administering tools like JIRA and Confluence. Your technical skills enable you to manage and enhance these systems effectively, ensuring that teams can collaborate seamlessly. You are detail-oriented and have a knack for problem-solving, which allows you to troubleshoot issues efficiently. You thrive in a remote work environment and are comfortable working across different time zones, particularly aligning with Pacific Standard Time hours. Your communication skills are excellent, enabling you to interact effectively with various stakeholders and provide top-notch support.

Desirable

Experience with other Atlassian products or similar tools would be a plus. Familiarity with IT service management frameworks and methodologies can enhance your ability to contribute to the team. You may also have a background in project management or operations, which can provide additional context to your role in supporting business technology.

What you'll do

In this role, you will take ownership of the administration and management of JIRA and Confluence instances, ensuring they are set up correctly and optimized for user needs. You will work closely with various teams to understand their requirements and implement solutions that enhance their productivity. Your responsibilities will include troubleshooting issues, providing user support, and conducting training sessions to help team members utilize these tools effectively. You will also be involved in enhancing processes and workflows within these platforms to improve overall efficiency. Collaboration with the IT team will be key as you work together to deliver impactful technology solutions that support the company's operations.

What we offer

Samsara provides a dynamic work environment where you can make a significant impact on the company's technology landscape. You will have the opportunity to work with cutting-edge tools and technologies, contributing to the digital transformation of physical operations. The company values innovation and encourages you to bring your ideas to the table. As part of a recently public company, you will have the autonomy to make decisions that shape the future of the organization. We also offer competitive compensation and benefits, fostering a culture of growth and development for all employees.