Empowering SMEs with tailored financial solutions
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Tide is seeking a Senior CRM Executive to expand their communications program and drive performance analysis. You'll work closely with stakeholders to enhance customer relationship management strategies. This role requires a detail-oriented and commercially focused individual.
You are a detail-oriented and curious professional with a strong commercial focus, ready to take the next step in your career as a Senior CRM Executive at Tide. With a background in customer relationship management, you thrive on building automation and analyzing results to drive business performance. You are comfortable collaborating with immediate stakeholders to communicate the story of performance effectively. Your experience in expanding CRM programs will be invaluable as you inherit an excellent baseline communications program that you will be tasked to enhance and grow.
You possess a keen understanding of the needs of SMEs and are passionate about leveraging technology to improve customer interactions. Your analytical mindset allows you to interpret data-driven insights and translate them into actionable strategies that benefit both the company and its customers. You are excited about the opportunity to work in a rapidly growing environment and contribute to the transformation of the small business banking market.
Experience in a similar role within the fintech or banking sector would be a plus, as would familiarity with CRM tools and automation technologies. You are eager to learn and adapt to new challenges, and you understand the importance of effective communication in driving customer engagement and satisfaction.
As a Senior CRM Executive at Tide, you will be responsible for expanding and driving the existing communications program. You will analyze performance metrics and work closely with stakeholders to ensure that the CRM strategies align with business objectives. Your role will involve developing and implementing automation processes that enhance customer interactions and improve overall efficiency. You will also be tasked with identifying opportunities for growth within the CRM space, ensuring that Tide remains at the forefront of customer relationship management in the fintech industry.
You will collaborate with various teams to ensure that the CRM initiatives are effectively integrated into the broader business strategy. Your insights will help shape the direction of customer engagement efforts, and you will play a key role in driving the success of Tide's offerings for SMEs. You will be expected to stay updated on industry trends and best practices, continuously seeking ways to innovate and improve the customer experience.
At Tide, you will be part of a diverse and dynamic team that is committed to transforming the small business banking market. We offer a supportive work environment where your contributions are valued, and you will have the opportunity to make a significant impact on the company's growth. You will have access to professional development resources and the chance to work with cutting-edge technology that empowers SMEs. Join us in our mission to help businesses save time and money while providing exceptional banking services.
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