Customer Success Manager

Who you are

You have a background in customer success, account management, e-commerce, consulting, or entrepreneurship — your experience has equipped you with the skills to understand and address customer needs effectively. You thrive on ownership and enjoy building strategies from the ground up, demonstrating a proactive approach to customer engagement. You are data-driven, capable of analyzing product usage to inform your strategies and decisions. Your ability to craft value-realization plans is key to helping customers achieve their business goals. You excel in building trusted relationships, ensuring that every interaction with your customers is impactful and meaningful. You are excited about the opportunity to shape the future of Customer Success at Squarespace, contributing to a new motion that drives growth for your customers.

What you'll do

In this role, you will own a portfolio of upmarket or high-potential SMB customers, acting as their strategic advisor and point of accountability. You will dig into data regularly, analyzing product usage to identify opportunities for growth and improvement. Your responsibilities will include crafting tailored success plans for each customer, ensuring they realize the full value of their investment in Squarespace. You will engage with customers through various touchpoints, providing guidance and support to help them navigate their business challenges. You will collaborate closely with internal teams to align customer needs with product offerings, ensuring a seamless experience. As you establish this new customer success motion, you will have the chance to innovate and implement best practices that enhance customer satisfaction and retention. Your role will also involve tracking and reporting on customer success metrics, demonstrating the impact of your efforts on customer growth and engagement.

What we offer

Squarespace offers a hybrid work environment, allowing you to work from our NYC office three days a week while enjoying flexibility on remote days. You will be part of a dynamic team that values collaboration and innovation, with opportunities for professional growth and development. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives contribute to our success. Join us in shaping the future of Customer Success at Squarespace, where your contributions will make a significant impact on our customers' businesses.