Head of CX Enablement

Who you are

You are a people-first enablement leader with a proven track record of developing strong teams and driving measurable impact across customer-facing organizations. With a clear point of view on how enablement should support real behavior change rather than just knowledge transfer, you thrive on partnering with senior leaders to set direction and ensure high-quality execution through your team. You have experience managing and developing teams, particularly in the context of Customer Success, Customer Support, Professional Services, and Renewals.

You bring a strategic mindset to the role, understanding the importance of aligning enablement efforts with customer experience priorities. Your ability to foster collaboration and communication within your team and across departments is key to your success. You are energized by the challenge of ensuring that post-sales teams are consistently enabled to perform at their best, and you are committed to helping customers maximize the value of the technology platform.

Desirable

Experience in a technology platform environment is a plus, as is familiarity with hybrid work models that facilitate collaboration among global teams. You are passionate about building a culture where everyone feels they belong and are motivated to drive positive change through technology.

What you'll do

In this role, you will lead the enablement strategy and execution for Asana's global Customer Experience organization. You will set the direction for CX enablement and manage a team of Enablement Managers and Instructional Designers. Your responsibilities will include ensuring that post-sales teams are equipped with the necessary skills and knowledge to deliver exceptional customer experiences. You will work closely with senior leaders to align enablement efforts with CX priorities, driving impact at scale.

You will be accountable for developing and implementing training programs that enhance the capabilities of customer-facing teams. This includes creating resources that support ongoing learning and development, as well as measuring the effectiveness of enablement initiatives. You will also collaborate with cross-functional teams to ensure that enablement strategies are integrated into broader organizational goals.

Your role will involve analyzing customer feedback and performance metrics to identify areas for improvement and to refine enablement strategies accordingly. You will champion a culture of continuous improvement, encouraging your team to innovate and adapt to changing customer needs. Additionally, you will represent the voice of the customer within the organization, advocating for their needs and ensuring that the customer experience remains a top priority.

What we offer

Asana offers a collaborative work environment where you can make a significant impact on customer success. You will have the opportunity to work with a diverse team across multiple offices, fostering a culture of inclusivity and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to help teams achieve their goals through effective collaboration and technology.