Senior Enterprise Customer Success Manager

Who you are

You have a minimum of 5 years of experience in a Customer Success or Account Management role, ideally within a B2B SaaS context. Your background includes working with large enterprise accounts, allowing you to understand the unique challenges and opportunities they present. You excel in driving discovery to uncover your customers' key pain points, objectives, and priorities, demonstrating a strong ability to build and maintain relationships with influential stakeholders. Your experience has equipped you with the skills to manage customer success plans effectively, ensuring alignment with decision-makers on the impact of their investments.

You are a proactive communicator who collaborates cross-functionally with various internal teams, including sales, support, enablement, product, finance, and legal. Your analytical skills enable you to monitor and analyze usage trends, uncovering potential renewal opportunities and risks. You are committed to fostering a positive customer experience and are passionate about sharing best practices with your colleagues to enhance overall team performance.

Desirable

Experience serving a technical audience is a plus, as it allows you to engage more effectively with customers who have complex technical needs. You are adaptable and thrive in a hybrid workplace, valuing the balance between in-office collaboration and remote work flexibility.

What you'll do

In your role as a Senior Enterprise Customer Success Manager at Datadog, you will be responsible for driving the healthy adoption of Datadog’s solutions among some of the company's largest and most strategic customers. You will partner closely with sales and technical solutions teams to ensure a seamless onboarding process for new customers, guiding them from initial engagement through to maturity. Your responsibilities will include owning and managing the customer’s success plan, ensuring that their goals are met and that they derive maximum value from their investment in Datadog.

You will proactively build and maintain targeted relationships with key decision-makers within your customer base, ensuring consistent alignment on their objectives and the impact of their investments. Your role will involve monitoring customer health and usage trends, allowing you to identify renewal opportunities and potential risks early on. You will act as the primary owner of customer adoption, ensuring that customers are not only satisfied but also advocates for Datadog’s solutions.

Collaboration will be key in your role, as you will work cross-functionally with internal teams to share insights and develop best practices that enhance customer success. You will also support your colleagues in their efforts to improve customer engagement and satisfaction, contributing to a culture of continuous improvement within the organization.

What we offer

Datadog values a strong office culture that fosters creativity and collaboration among its employees. The company operates as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will have the opportunity to work with a talented team dedicated to driving customer success and making a significant impact in the tech industry. While specific salary details are not mentioned, Datadog is known for offering competitive compensation packages that reflect the value of its employees.