Senior Manager, Digital Brickster Experience - IT Infrastructure & Operations

Who you are

You have over 5 years of experience in IT operations and management, with a strong focus on enhancing employee experiences through technology. Your background includes leading cross-functional teams and driving strategic initiatives that improve productivity and engagement. You are adept at listening to user needs and translating them into actionable IT strategies that support organizational growth. Your expertise in advanced AI and collaboration platforms allows you to effectively manage and integrate essential IT tools that enhance the employee journey.

You possess a deep understanding of systems integration and automation, particularly in relation to onboarding and collaboration workflows. You have successfully overseen the implementation of business-critical platforms, ensuring high reliability and a seamless user experience. Your proactive approach to addressing escalations and compliance requirements demonstrates your commitment to operational excellence and user satisfaction.

You are a strong communicator, capable of bridging the gap between IT, executive stakeholders, and end-users. You excel in driving transparent and effective communications regarding new features and updates, ensuring that all stakeholders are informed and engaged. Your leadership style fosters collaboration and encourages team members to contribute to the success of IT initiatives.

Desirable

Experience with employee lifecycle management and team collaboration tools is a plus. Familiarity with compliance and regulatory requirements related to IT operations will enhance your effectiveness in this role. A background in managing SaaS solutions and familiarity with automation tools will also be beneficial.

What you'll do

In this role, you will lead the Digital Brickster Experience team, focusing on the integration and support of essential IT tools that drive employee productivity and satisfaction. You will oversee the automation of onboarding processes and collaboration workflows, ensuring that employees have a frictionless experience throughout their lifecycle at Databricks. Your strategic vision will shape IT initiatives that align with the company's rapid growth and evolving needs.

You will act as the primary point of contact between IT and executive stakeholders, facilitating effective communication and collaboration on new features and enhancements. Your ability to listen to user feedback will guide the development of IT strategies that prioritize user experience and operational efficiency. You will also manage escalations related to group assignments and compliance, ensuring that all processes are streamlined and effective.

Your leadership will be crucial in scaling systems integration for collaboration and AI platforms, including tools like Atlassian products and GitHub. You will work closely with cross-functional teams to identify opportunities for process improvements and implement solutions that enhance the overall employee experience. Your role will involve continuous evaluation of IT tools and workflows to ensure they meet the needs of the organization and its employees.

What we offer

At Databricks, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to make a significant impact on the employee experience and contribute to the success of a leading technology company. Join us in shaping the future of IT operations and employee engagement.