Airflow Reliability Engineer

Who you are

You have a strong technical background and are eager to become an expert in Apache Airflow — your experience allows you to understand complex data operations and provide high-level support to customers. You possess familiarity with SQL and PostgreSQL, which enables you to troubleshoot and optimize data workflows effectively. Your knowledge extends to data engineering tools such as Databricks, Snowflake, Redshift, and dbt, allowing you to assist customers in leveraging these technologies for their data needs.

You thrive in a customer-facing role where empathy and technical expertise intersect — you understand that each customer has unique challenges and you are committed to helping them succeed. You enjoy learning new technologies and are proactive in seeking out knowledge that will enhance your ability to support clients. Your communication skills are strong, enabling you to convey complex technical concepts in an understandable manner.

Desirable

Experience with cloud platforms and data orchestration tools is a plus, as it will enhance your ability to provide comprehensive support. Familiarity with best practices in data engineering and a passion for continuous learning will set you apart in this role.

What you'll do

As an Airflow Reliability Engineer at Astronomer, you will be part of the Customer Reliability Engineering team, where your primary responsibility will be to provide expert support for Apache Airflow. You will engage with customers to understand their specific needs and challenges, ensuring they can effectively utilize our managed Airflow service. Your role will involve troubleshooting issues, optimizing workflows, and providing guidance on best practices for using Airflow in their data operations.

You will collaborate closely with other technical teams to resolve complex issues and improve the overall customer experience. Your daily tasks will include responding to support tickets, conducting root cause analysis, and implementing solutions that enhance the reliability of our services. You will also have the opportunity to contribute to documentation and training materials that help customers maximize their use of Airflow.

In addition to direct customer support, you will participate in internal projects aimed at improving our managed Airflow service. This may involve working on feature enhancements, performance tuning, and collaborating with product teams to ensure that customer feedback is incorporated into our development processes. You will be encouraged to share your insights and contribute to a culture of continuous improvement within the team.

What we offer

At Astronomer, we value diversity and are committed to creating an inclusive environment for all employees. You will have the opportunity to work with a talented team of professionals who are passionate about data and technology. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in empowering data teams to unlock the full potential of their data through our innovative DataOps platform.