Empowering fleets with intelligent telematics solutions
Geotab, headquartered in Oakville, ON, is a leader in fleet telematics, offering advanced tracking and management solutions for businesses of all sizes. With over 40,000 customers, including many Fortune 500 companies, Geotab's platform provides actionable insights from real-time and historical trip...
Geotab offers competitive medical and health benefits, a hybrid work model, and flexible work schedules. Employees receive a financial bonus for new p...
Geotab fosters a culture of innovation and sustainability, focusing on open platform solutions that empower businesses to optimize their fleet managem...
Geotab • Atlanta, Georgia - USA
Geotab is seeking an Application Support Engineer to enhance customer satisfaction by providing technical support and solutions. This role requires strong problem-solving skills and a willingness to learn in a fast-paced environment.
You are a motivated individual with a passion for technology and customer service. You thrive in a collaborative environment and are eager to learn about IoT and connected transportation. Your problem-solving skills are top-notch, and you enjoy helping others resolve technical issues. You understand the importance of communication and can articulate complex technical concepts to non-technical users. You are adaptable and ready to take on new challenges as they arise in a dynamic workplace. You are committed to continuous improvement and are excited about the opportunity to grow your skills in a supportive team.
Experience in a technical support role or a background in IT is a plus, but not required. Familiarity with data analytics or machine learning concepts can be beneficial. A willingness to learn and a proactive attitude will set you apart in this role.
As an Application Support Engineer at Geotab, you will be the first point of contact for customers seeking technical assistance. You will troubleshoot issues related to our IoT platform and provide solutions to enhance user experience. Your role will involve collaborating with various teams to ensure customer satisfaction and to relay feedback for product improvements. You will assist in the onboarding process for new customers, guiding them through the setup and integration of our services. You will also participate in training sessions to stay updated on product features and enhancements. Your contributions will help shape the future of our customer support processes and improve overall service delivery.
Geotab provides a supportive and inclusive work culture where you can thrive. We offer competitive benefits, including health insurance, retirement plans, and opportunities for professional development. You will have access to resources that will help you grow your career and expand your skill set. Our team is dedicated to innovation and making a positive impact in the communities we serve. Join us and be part of a company that values diversity and encourages you to reach your full potential.
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