Senior Product Manager, Web

Who you are

You have a strong background in product management with at least 5 years of experience, ideally in a tech-focused environment. Your expertise lies in crafting compelling narratives through digital experiences, and you have a proven track record of driving projects forward with clarity and precision. You are a doer who thrives in collaborative settings, working closely with cross-functional teams to ensure that every launch meets high standards for design and impact. You understand the importance of customer experience and are passionate about leveraging AI to enhance service delivery.

Desirable

Experience in product marketing or a related field is highly desirable, as is familiarity with AI technologies and customer service solutions. You are comfortable making data-driven decisions and have a knack for storytelling that resonates with both technical and non-technical audiences. A background in user experience design or web development would be a plus, enabling you to bridge the gap between product and design effectively.

What you'll do

As a Senior Product Manager on the Web team, you will be responsible for bringing the story of Intercom's AI agent, Fin, to life through engaging web experiences. You will work closely with product marketing to define the narrative that showcases the value of our products and communicates our vision for the future of customer service. Your role will involve collaborating with designers and engineers to create seamless user experiences that highlight the capabilities of the Intercom Customer Service Suite. You will lead projects from conception to launch, ensuring that each initiative aligns with Intercom's mission and values.

You will also engage in stakeholder management, gathering insights from various teams to inform product decisions and prioritize features that enhance user engagement. Your ability to analyze market trends and customer feedback will be crucial in shaping the product roadmap and driving strategic initiatives. You will facilitate A/B testing and other user research methodologies to validate assumptions and iterate on product features based on real user data.

What we offer

Intercom offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming customer service through AI. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in setting the new standard for customer experiences and making a meaningful impact in the industry.