Staff ML Engineer - GenAI

Who you are

You have extensive experience in building and owning Conversational GenAI models over multiple years, demonstrating a strong understanding of product and operational metrics and what it takes to improve them. Your background includes a Bachelor's or Master's degree in a relevant field, equipping you with the necessary theoretical knowledge to excel in this role. You are highly motivated and possess a passion for enhancing customer experiences through innovative technology solutions. Your ability to analyze data and derive insights is complemented by your technical skills in machine learning and engineering.

You have a proven track record of designing, developing, and productionizing Conversational GenAI solutions, particularly in customer support engineering. Your expertise spans generative AI algorithms, agentic AI design at scale, and NLP for query understanding and ranking responses. You are comfortable with distillation techniques and have experience in deploying models for real-world applications. Your collaborative spirit allows you to work effectively with cross-functional teams, brainstorming new solutions and iterating on products to meet user needs.

You are a natural leader, capable of technically guiding and mentoring engineers. You thrive in environments where you can provide constructive feedback on code and designs, helping your teammates grow and improve. Your analytical mindset enables you to design and analyze experiments using a combination of data analysis and statistical techniques, leading your team to reasonable inferences that drive product innovation.

Desirable

Experience with large-scale systems and a deep understanding of customer support operations would be advantageous. Familiarity with cost-saving strategies and operational efficiency metrics is a plus, as is a background in data-driven decision-making processes.

What you'll do

In this role, you will play a critical part in designing conversational GenAI systems and algorithms that enhance the customer support experience for millions of Uber Eats users worldwide. Your work will focus on optimizing algorithms and systems to improve user satisfaction and operational efficiency, ultimately leading to significant cost savings for the company. You will be responsible for the end-to-end process of developing and deploying these models, ensuring they are production-ready and capable of handling real-world applications.

You will collaborate closely with cross-functional teams, including product managers and engineers, to brainstorm innovative solutions that address customer needs. Your role will involve leading the technical aspects of projects, mentoring junior engineers, and providing guidance on best practices in GenAI development. You will also be tasked with reviewing code and designs, offering constructive feedback to enhance the quality of the team's output.

Your analytical skills will be put to use as you design and analyze experiments, leveraging data analysis and statistical techniques to draw meaningful insights. You will lead discussions on product and operational metrics, identifying opportunities for improvement and driving tech-driven product innovations.

What we offer

At Uber, you will be part of a dynamic team that is dedicated to transforming the customer support experience through cutting-edge technology. We offer a collaborative work environment where your contributions will have a direct impact on millions of users. You will have the opportunity to work on exciting projects that challenge your skills and push the boundaries of what is possible in the field of Generative AI. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.