Merchant Success Manager

Who you are

You have a strong background in customer success or account management, ideally within the eCommerce or logistics sectors. You understand the importance of building long-term relationships with clients and are passionate about helping them succeed. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service. You are proactive in identifying opportunities for improvement and are committed to providing a high level of support to your clients.

What you'll do

As a Merchant Success Manager at ShipMonk, you will be responsible for onboarding new merchants and ensuring they have a seamless experience with our technology and services. You will act as the primary point of contact for your clients, addressing their needs and concerns promptly. You will work closely with the operations team to ensure that fulfillment processes are running smoothly and that merchants receive timely updates on their orders. Additionally, you will analyze client performance metrics and provide insights to help them optimize their operations. You will also be involved in training clients on our proprietary technology, ensuring they can leverage our platform to its fullest potential.

What we offer

At ShipMonk, we believe in investing in our employees and providing them with the tools they need to succeed. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We foster a supportive and inclusive work environment where your contributions are valued. Our competitive compensation package includes benefits that promote work-life balance and overall well-being. Join us in our mission to revolutionize fulfillment and make a meaningful impact in the eCommerce space.