Technical Support Specialist (Based in Brazil)

Who you are

You are a detail-oriented individual with a strong foundation in front-end development, particularly with HTML, Liquid, CSS, and JavaScript. You have experience or a keen interest in working with Shopify storefronts, and you thrive in a collaborative environment where you can assist others. Your communication skills are top-notch, allowing you to provide effective support to merchants through chat and email. You are proactive in seeking solutions and maintaining high standards of work quality. You understand the importance of following coding practices and guidelines to ensure the best outcomes for clients. You are eager to learn and grow within a high-growth startup environment, contributing to the development of a top-notch Customer Success function.

What you'll do

As a Technical Support Specialist at Okendo, you will play a crucial role in onboarding Shopify brands and providing ongoing support. You will complete onboarding tasks that involve front-end development on Shopify storefronts, including installing Okendo widgets and customizing them to meet merchant needs. Your responsibilities will include performing feature setup steps, addressing front-end bugs, and ensuring that merchants receive responsive and effective support during all phases of their experience with Okendo. You will collaborate with other support team members to resolve issues and contribute to documentation that enhances the support process. Your role will also involve actively soliciting app reviews from satisfied customers, which is vital for building Okendo's reputation in the market. You will be expected to maintain a high standard of work quality for yourself and your peers, ensuring that all tasks are completed efficiently and effectively. Over time, you may also take on additional projects that align with your interests and skills, contributing to the overall success of the team and the company.

What we offer

Joining Okendo means becoming part of a high-growth startup backed by top investors. You will have the opportunity to shape the Customer Success function from the ground up, working in a supportive environment that values collaboration and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities for our team members. You will be part of a dynamic team that is dedicated to helping Shopify brands succeed, and your contributions will have a direct impact on our clients' success and satisfaction.