Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience, demonstrating your ability to connect with customers and provide exceptional service. Your passion for delivering happiness shines through in every interaction, whether it's on the driveway or within the community. You are adaptable and ready to work flexible hours, including weekends, to meet the needs of our customers. You possess a valid driver's license and are at least 21 years of age, ensuring you can fulfill the requirements of the role.

Desirable

Experience in the automotive industry or a similar fast-paced retail environment would be a plus, as it would enhance your understanding of customer needs in this sector. A commitment to continuous improvement and a desire to grow within the company will set you apart as a candidate.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be the face of our company, engaging with customers to ensure they have a positive experience during the car-buying process. You will deliver vehicles directly to customers, providing them with a seamless and enjoyable experience. Your role will involve not only delivering cars but also building relationships with customers and understanding their needs. You will actively participate in community events, helping to reintroduce happiness into the car-buying process.

You will be responsible for managing customer inquiries and resolving any issues that may arise, ensuring that every customer feels valued and heard. Your ability to communicate effectively will be crucial as you work closely with various teams to enhance the overall customer experience. You will also have opportunities to participate in performance-based incentive programs, allowing you to increase your earnings based on your contributions.

What we offer

Carvana offers a competitive starting hourly rate of $20/hr, with opportunities for growth based on performance. You can expect to see increases in your pay every few months as you progress through our Careers Not Jobs program, which rewards your hard work and dedication. We believe in investing in our team members' success, providing you with the tools and support needed to thrive in your role. Additionally, you will enjoy a dynamic work environment where your contributions directly impact the customer experience and the company's growth. Join us in transforming the car-buying experience and making a difference in the lives of our customers.