Lead Product Manager - Subscriptions

Who you are

You have a proven track record in product management, particularly in driving engagement and retention strategies. With at least 5 years of experience, you understand the nuances of subscription models and how to create value for users. You excel in cross-functional collaboration, working closely with teams such as Billing, Payments, Marketing, Data, and Finance to ensure a seamless user experience. Your analytical mindset allows you to make data-driven decisions that enhance the customer journey and improve retention rates.

You are passionate about small businesses and understand the challenges they face. Your experience in the fintech space is a plus, as you are familiar with the unique needs of SMEs. You possess excellent communication skills, enabling you to articulate product vision and strategy to both technical and non-technical stakeholders. You thrive in a fast-paced environment and are comfortable managing multiple projects simultaneously.

Desirable

Experience with subscription-based products or services is highly desirable. Familiarity with user research methodologies and A/B testing will help you make informed decisions. You are proactive in seeking feedback and iterating on product features to meet user needs effectively.

What you'll do

As the Lead Product Manager for Subscriptions at Tide, you will own the product roadmap for our subscription plans, ensuring that they deliver maximum value to our members. You will lead a team of product managers, guiding them in their efforts to enhance the subscription journey. Your role will involve defining key metrics to measure success and using data to inform product decisions. You will collaborate with various departments to create a frictionless onboarding experience for new members and ensure existing members fully understand the benefits of their subscriptions.

You will conduct user research to gather insights into member needs and pain points, using this information to drive product improvements. Your ability to analyze data will be crucial in identifying trends and opportunities for enhancing member engagement. You will also be responsible for communicating product updates and changes to stakeholders, ensuring alignment across the organization.

What we offer

At Tide, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about transforming the small business banking market. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact on the lives of SMEs across the globe.