Customer Success Program Coordinator

Who you are

You have a strong operations background with experience in customer success or billing processes — you understand the importance of accuracy and efficiency in managing customer invoicing. You are detail-oriented and capable of driving process improvements to enhance operational efficiency. Your collaborative nature allows you to work closely with finance and other teams to ensure smooth billing execution. You thrive in a fast-paced environment and are adept at managing multiple tasks simultaneously.

What you'll do

In this role, you will support the Customer Success organization by managing the operational readiness of all customer invoicing and key workflows. You will ensure that monthly, quarterly, and one-time invoices are prepared accurately and efficiently. You will partner closely with the Finance team to guarantee smooth billing execution and address any operational inefficiencies that arise. Additionally, you will drive process improvements to enhance the overall efficiency of the Customer Success organization. Your role will also involve supporting a variety of administrative and operational tasks that keep the Customer Success team running at scale.

What we offer

At Achievers, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to make a significant impact on our customer success operations and contribute to the overall success of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.