The customer communications platform that personalizes engagement
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Intercom • Dublin, Ireland
Intercom is seeking a German-speaking Account Manager to drive growth in their commercial sales team. You'll be responsible for managing customer relationships and enhancing their experience with Intercom's AI Customer Service solutions. This role requires strong sales skills and a passion for customer success.
You are a driven sales professional with a strong background in account management, ideally with experience in the tech or SaaS industry. You possess excellent communication skills in both English and German, allowing you to engage effectively with a diverse range of clients. Your ability to build and maintain strong relationships is key to your success, as you understand the importance of customer satisfaction in driving business growth. You thrive in a collaborative environment and are eager to contribute to a team that values development and promotion from within. You are motivated by targets and have a proven track record of meeting or exceeding sales goals.
Experience in a fast-paced sales environment is a plus, as is familiarity with customer service technologies. You are adaptable and open to learning new tools and methodologies that can enhance your sales approach. A background in AI or customer service solutions would be beneficial, but not essential.
As an Account Manager at Intercom, you will play a crucial role in managing and expanding relationships with existing clients. You will work closely with customers to understand their needs and ensure they are getting the most value from Intercom's products. Your responsibilities will include conducting regular check-ins, providing product training, and identifying opportunities for upselling or cross-selling additional services. You will collaborate with the sales and customer success teams to develop strategies that enhance customer engagement and retention. Your insights will help shape the direction of our sales efforts and contribute to the overall success of the organization.
Intercom offers a dynamic work environment where you can grow your career while making a significant impact on customer experiences. You will be part of a supportive team that values innovation and collaboration. We provide opportunities for professional development and encourage you to take ownership of your career path. Our culture is built on trust and transparency, and we believe in recognizing and rewarding hard work. Join us in our mission to redefine customer service and help businesses succeed with our cutting-edge AI solutions.
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