Business Intelligence Analyst 2

Who you are

You have a strong background in data analysis and are comfortable navigating complex problems — your expertise allows you to determine the right data to focus on and derive actionable insights from disparate sources. With experience in SQL and data visualization tools like Power BI, you can effectively communicate your findings to influence decision-making within the organization. You thrive in a remote-first environment and are passionate about using data to drive product insights and operational improvements.

You are detail-oriented and possess excellent problem-solving skills — your analytical mindset enables you to tackle challenges head-on and provide recommendations that align with strategic goals. You understand the importance of collaboration and are eager to work with cross-functional teams to enhance customer experiences through data-driven insights. Your curiosity drives you to continuously learn and adapt in a fast-paced environment, making you a valuable asset to the team.

Desirable

Experience with additional data analysis tools or programming languages is a plus, as is familiarity with AI technologies that can enhance data processing and analysis. You may also have a background in customer experience operations, which will help you understand the nuances of the role better.

What you'll do

In this role, you will be responsible for providing actionable insights into strategic operations initiatives — your work will involve analyzing data trends and patterns to inform business decisions. You will collaborate with various teams to identify key metrics and develop dashboards that visualize performance and operational efficiency. Your ability to communicate complex data findings in a clear and concise manner will be essential in influencing stakeholders and driving improvements.

You will also engage in regular data quality assessments to ensure the integrity and accuracy of the data being analyzed. By leveraging your technical skills, you will help automate reporting processes and streamline data workflows, allowing for more efficient decision-making across the organization. Your insights will play a crucial role in shaping the direction of Twilio's customer experience initiatives, ensuring that the company continues to deliver innovative solutions to its clients.

What we offer

Twilio offers a supportive remote-first work environment that fosters collaboration and connection among team members. You will have the opportunity to work with a diverse group of professionals who are dedicated to making a global impact. The company values continuous learning and provides resources for professional development, ensuring that you can grow your skills and advance your career. Additionally, Twilio promotes a culture of inclusion and encourages employees to bring their unique perspectives to the table, making it a great place to work and thrive.