Executive Briefing Center Program Manager

Who you are

You have a proven track record in program management, ideally with experience in customer engagement or briefing centers. Your ability to connect with clarity and warmth allows you to build positive relationships with sales teams, executives, and customers. You thrive in fast-paced environments and enjoy turning thoughtful planning into standout experiences. Your organizational skills ensure that even the most sophisticated programs run smoothly, and you are adept at managing multiple stakeholders and priorities.

You understand the importance of crafting memorable customer experiences and are excited about the opportunity to shape the foundational framework and operating model for Elastic's first-ever Executive Briefing Center. Your strategic mindset enables you to drive the design and rollout of programs that meet targeted goals and ensure long-term success. You are detail-oriented and committed to delivering high-quality results that inspire and engage.

Desirable

Experience in a technology or AI-focused company is a plus, as is familiarity with sales processes and customer engagement strategies. You may have a background in operations or project management, which equips you with the skills needed to navigate complex organizational structures and drive initiatives forward.

What you'll do

In this role, you will be the heartbeat of Elastic's Executive Briefing Center, responsible for connecting teams and shaping experiences that leave a lasting impression on visitors. You will drive the strategic design and build of the center, establishing processes that ensure every visit feels flawless and inspired. Your role will involve collaborating closely with sales teams and executives to understand their needs and align the briefing center's offerings accordingly.

You will oversee the operational aspects of the center, ensuring that all logistical details are managed effectively. This includes coordinating schedules, preparing materials, and facilitating engaging presentations that highlight Elastic's innovative solutions. You will also gather feedback from visitors to continuously improve the experience and make data-driven decisions about future programming.

As a key member of the Global Revenue Operations Organization, you will contribute to the overall success of Elastic by enhancing customer relationships and driving engagement through the Executive Briefing Center. Your ability to manage multiple projects simultaneously will be crucial as you work to establish the center as a premier destination for customer interactions.

What we offer

Elastic offers a collaborative and inclusive work environment where your contributions will have a direct impact on the company's success. You will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us at Elastic and be part of a company that is transforming the way organizations leverage AI and data.