Senior Onboarding Specialist

Who you are

You have a strong background in customer onboarding and support, ideally with experience in the ecommerce or logistics sectors. Your analytical skills allow you to identify customer needs and provide tailored solutions that enhance their experience. You are tech-savvy and can quickly learn new product features, enabling you to effectively explain them to others. Your creativity shines when finding innovative solutions for customers, ensuring they feel supported throughout their journey with ShipMonk.

Desirable

Fluency in multiple languages is a plus, as it can help you connect with a diverse range of merchants. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to deliver exceptional service. Your passion for helping others and commitment to building long-term relationships with customers sets you apart.

What you'll do

As a Senior Onboarding Specialist at ShipMonk, you will play a crucial role in guiding new customers through the onboarding process. You will work closely with merchants to understand their unique needs and provide them with the tools and resources necessary for a successful start. Your responsibilities will include conducting onboarding sessions, creating training materials, and ensuring that customers are fully equipped to utilize ShipMonk's technology effectively.

You will also collaborate with the support and operations teams to address any challenges that arise during the onboarding process. By actively listening to customer feedback, you will help identify areas for improvement in our onboarding procedures, contributing to the overall enhancement of our customer experience.

In addition, you will be responsible for tracking customer progress and success metrics, ensuring that each merchant achieves their fulfillment goals. Your role will involve regular check-ins with customers to provide ongoing support and guidance, fostering a strong partnership that encourages growth and success.

What we offer

At ShipMonk, we believe in investing in our employees and providing a supportive work environment. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. We offer a competitive salary and benefits package, including health insurance and paid time off. Our company culture emphasizes collaboration, innovation, and a commitment to excellence, making ShipMonk a great place to grow your career while making a meaningful impact in the ecommerce industry.