Enterprise Customer Success Manager

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. You understand the importance of building long-term relationships with clients and have experience in managing customer expectations and delivering on commitments. Your communication skills are exceptional, allowing you to convey complex technical concepts in a clear and concise manner. You thrive in a collaborative environment and enjoy working cross-functionally with sales, support, and product teams to ensure customer satisfaction. You are proactive in identifying customer needs and are skilled at providing tailored solutions that drive value for clients. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on customer outcomes.

What you'll do

As an Enterprise Customer Success Manager at Samsara, you will be the primary point of contact for our top customers after the implementation phase. You will work closely with clients to understand their unique challenges and how they can leverage Samsara's IoT solutions to improve their operations. Your role will involve advising customers on best practices and helping them customize our platform to meet their specific needs. You will collaborate with various internal teams, including sales, support, and product, to ensure a seamless experience for customers. You will also be responsible for monitoring customer health and engagement, identifying opportunities for upselling or cross-selling additional services. Your goal is to ensure that customers achieve their desired outcomes and derive maximum value from our solutions.

What we offer

At Samsara, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with cutting-edge technology in the IoT space and contribute to the digital transformation of industries that are critical to the global economy. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a supportive team that values collaboration and innovation, and you will have the autonomy to drive your initiatives and make a difference for our customers.