The leading platform for cryptocurrency trading
Coinbase is the world’s leading exchange for digital currencies, serving over 108 million verified users globally. Headquartered in London, Coinbase has raised $633.6 million in funding and is a key player in the fintech industry, focusing on both B2C and B2B services. The company has evolved to cat...
Coinbase offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a lea...
Coinbase fosters a culture of accessibility and innovation in the cryptocurrency space. The company is committed to evolving with the market and activ...
Coinbase • Manila, Philippines
Coinbase is hiring a Customer Support Supervisor to lead a team of customer support professionals. You'll ensure outstanding service delivery while fostering a high-performance culture. This role requires strong team management and customer support skills.
You are a seasoned leader with experience in customer support and operations, ready to guide a team of dedicated professionals at Coinbase. You thrive in high-pressure environments and are passionate about the mission of increasing economic freedom through crypto and blockchain technology. Your ability to motivate and inspire others is matched by your commitment to delivering exceptional customer experiences. You actively seek feedback and are eager to grow both personally and professionally. You understand the importance of collaboration and are excited to work alongside high-caliber colleagues who share your vision.
Experience in the financial technology sector or a strong understanding of cryptocurrency and blockchain will set you apart. Familiarity with AI tools and their application in customer support can also be beneficial as you lead your team in innovative ways to enhance service delivery.
As a Customer Support Supervisor at Coinbase, you will lead a team responsible for providing top-notch support to our customers. You will oversee daily operations, ensuring that your team meets performance metrics and delivers outstanding service. Your role will involve training and mentoring team members, fostering a culture of continuous improvement and excellence. You will collaborate with other departments to address customer feedback and implement solutions that enhance the overall customer experience. Additionally, you will be involved in strategic planning to optimize support processes and leverage technology to improve efficiency.
At Coinbase, you will be part of a mission-driven organization that is shaping the future of finance. We offer a competitive salary and benefits package, along with opportunities for professional development and growth. You will work in a dynamic environment that encourages innovation and collaboration. Our culture is intense and rewarding, and we support our employees in achieving their personal and professional goals. Join us in building the future of the global financial system.
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