Trainer Manager - (Welcomer / Facturation électronique)

Who you are

You have a strong background in customer success or sales, ideally with experience in a SaaS B2B environment. Your expertise in educational engineering and your ability to foster relationships will be key in helping entrepreneurs regain control over their finances. You thrive in a stimulating professional environment that values autonomy and trust, and you are eager to contribute to a growing company.

You possess excellent communication skills, enabling you to effectively engage with clients and understand their needs. Your experience in managing customer relationships will help you guide clients through their financial journeys, ensuring they receive the support they need. You are adaptable and ready to tackle challenges in a fast-paced environment, always looking for ways to improve processes and enhance customer satisfaction.

Desirable

Experience in a scale-up environment is a plus, as is a certification in educational engineering. You are familiar with the challenges faced by entrepreneurs and have a passion for helping them succeed. Your ability to analyze customer feedback and implement improvements will be invaluable in this role.

What you'll do

As a Trainer Manager at Pennylane, you will play a crucial role in enhancing customer engagement and satisfaction. You will work closely with clients to understand their financial needs and provide tailored solutions that help them navigate their financial management. Your responsibilities will include developing training materials and conducting workshops to educate clients on using Pennylane's software effectively.

You will collaborate with cross-functional teams to ensure that customer feedback is integrated into product development, helping to shape the future of financial management software. Your role will also involve monitoring customer success metrics and identifying areas for improvement, ensuring that clients receive the highest level of support.

In addition, you will be responsible for onboarding new clients, guiding them through the initial setup process, and providing ongoing support as they become familiar with the platform. You will act as a trusted advisor, helping clients to leverage the full potential of Pennylane's solutions to streamline their financial processes.

What we offer

At Pennylane, you will be part of a dynamic team that is passionate about transforming financial management for entrepreneurs. We offer a stimulating work environment that encourages autonomy and personal growth. You will have the opportunity to shape the future of our product and make a significant impact on our clients' success.

We provide competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to become the preferred financial management software for European SMEs, and help us empower entrepreneurs to take control of their finances.