Business Analyst, Customer Operations (Starlink)

Who you are

You have a strong analytical background with experience in data analysis and reporting — you understand how to translate complex data into actionable insights that drive business improvements. You are proficient in SQL and have a knack for identifying issues and opportunities that impact customer satisfaction. You thrive in collaborative environments, working with cross-functional teams to understand workflows and identify gaps in processes. Your attention to detail ensures data integrity and quality in reporting, and you are comfortable training others on tools and dashboards. You are proactive in developing metrics and dashboards that quantify operational health and influence positive change.

What you'll do

As a Business Analyst in the Customer Operations team for Starlink, you will conduct analyses using SQL queries and other methods to identify issues affecting our customers. You will integrate with various levels of the business to understand current workflows and help answer tactical business questions through analytical frameworks. Your role will involve defining and developing department-level metrics and dashboards that quantify the health of our operations. You will also be responsible for developing automation processes that mitigate business risks and create efficiencies across functions. Additionally, you will own data integrity and tool maintenance for the team, ensuring high-quality reporting. Training internal users and leaders on dashboard and tool usage will be a key part of your responsibilities, as will improving data capture for future customer insights.

What we offer

At SpaceX, you will be part of a mission-driven company focused on enabling human life on Mars. We offer a dynamic work environment where your contributions directly impact our customers and operations. You will have opportunities for professional growth and development, working alongside talented individuals who are passionate about innovation and excellence. We provide competitive compensation and benefits, fostering a culture that values collaboration and creativity.