Staff Software Engineer, AI & Automation

Who you are

You have extensive experience in software engineering, particularly in AI and automation. You understand the intricacies of integrating various systems and have a strong background in developing intelligent workflows that enhance user experience. You are a proactive problem solver who thrives in a collaborative environment, ensuring that the solutions you architect deliver maximum value to the organization. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to drive adoption of new technologies across teams.

Desirable

Experience with enterprise-level platforms and a deep understanding of service desk operations would be beneficial. Familiarity with SaaS products and AI-powered services will help you excel in this role. A passion for open-source software and a commitment to improving the internet for users will align with Mozilla's mission.

What you'll do

As a Staff Software Engineer at Mozilla, you will take ownership of key internal platforms, focusing on AI-driven service enablement and automation. You will architect intelligent workflows that integrate various SaaS and AI systems, ensuring they meet the needs of the business while enhancing user experience. Your role will involve collaborating with cross-functional teams to identify opportunities for automation and efficiency improvements. You will also be responsible for driving the adoption of these technologies across the organization, ensuring that all stakeholders are engaged and informed.

You will lead initiatives that go beyond traditional IT support, focusing on innovative solutions that leverage AI to transform service desk operations. Your expertise will guide the development of new features and enhancements, ensuring that the platforms you manage are robust, scalable, and user-friendly. You will also monitor the performance of these systems, making data-driven decisions to optimize their functionality and impact.

What we offer

Mozilla offers a unique opportunity to work at the intersection of technology and social impact. You will be part of a mission-driven organization that prioritizes user privacy and a better internet for all. The role provides competitive compensation, with salaries ranging from $128,000 to $171,000 CAD depending on your location within Canada. You will have the flexibility to work remotely, allowing you to balance your professional and personal life effectively. Join us in shaping the future of technology and making a difference in the world.