The digital bank that makes money work for you
Monzo is a digital-only bank headquartered in the City of London, UK, serving over 6 million active users with a full suite of banking services, including current accounts, savings accounts, and a buy-now-pay-later option. The company has raised $1.9 billion in funding and continues to expand its of...
Monzo offers flexible working hours, a £1,000 annual learning budget, and 24 days of holiday plus bank holidays. Employees benefit from paid sick leav...
Monzo fosters a culture of innovation and agility, leveraging new technologies to provide a seamless banking experience. As a challenger bank, it prio...
Monzo • London
Monzo is seeking a Senior Staff Machine Learning Scientist to enhance customer support through data-driven solutions. You'll work with Machine Learning and Data Science to tackle operational challenges. This role requires significant experience in the field.
You have extensive experience in machine learning and data science, with a strong background in applying these skills to real-world problems. You understand the intricacies of customer support operations and how data can drive improvements in service delivery. Your expertise allows you to design and implement machine learning models that enhance operational efficiency and customer satisfaction. You thrive in collaborative environments, working closely with cross-functional teams to solve complex challenges. You are passionate about using technology to create meaningful impacts in the banking sector, and you are eager to contribute to Monzo's mission of making money work for everyone.
Experience with financial services or banking is a plus, as is familiarity with the specific challenges faced in these industries. You may also have experience in leading projects or mentoring junior team members, helping to foster a culture of learning and innovation within your team.
As a Senior Staff Machine Learning Scientist at Monzo, you will play a pivotal role in shaping the future of our operations through data-driven insights. You will work closely with the Operations Data team to identify key areas where machine learning can enhance customer support and operational efficiency. Your responsibilities will include designing and developing machine learning models that address specific operational challenges, analyzing data to derive actionable insights, and collaborating with other teams to implement these solutions effectively. You will also be involved in the continuous improvement of existing models, ensuring they remain effective and relevant as the business evolves. Your work will directly impact how we interact with our customers, helping to create a seamless and efficient banking experience.
At Monzo, we offer a competitive salary ranging from £157,000 to £210,000, along with a comprehensive benefits package. You will have the opportunity to work in a dynamic and inclusive environment where your contributions are valued. We encourage a culture of innovation and continuous learning, providing you with the resources and support needed to grow in your career. Join us in our mission to revolutionize banking and make a positive impact on the lives of our customers.
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