As the Zappos/Shopbop FBA Technical Program Manager you will own strategic programs to drive the quality of Zappos’ and Shopbop's experiences on Amazon.com. Your work will help customers discover our world-class selection of Shoes, Kids, and Active wear (Zappos), plus contemporary Fashion (Shopbop). You will work with our Senior leadership team to help solve the most ambiguous problems for how we improve product data, make products discoverable, or raise the bar on the Amazon experience. You will create plans that deliver on leaderships vision and leading through influence to achieve the goal. You will partner daily with tech and business department leaders to build trust and alignment. You will leverage your technical expertise to make sure the right technology is delivered in the right way, digging deep to help define requirements, unblock engineering teams, and escalate to keep projects moving efficiently. You will effectively partner with teams across Amazon to understand their systems and influence their work. As a member of an Amazon subsidiary you will have access to industry leaders in Software engineering and E-Commerce to help grow your expertise. You will also routinely advise and be advised by the best. You will push the technical horizons of the teams you work with and bring latest technologies to bear for customers (including LLM, and ML tooling). You will think big about what your customers need and be persistent to deliver the features and technologies to make those visions reality.
Key job responsibilities
Build project plans that deliver on highly ambiguous goals. Build alignment with senior management and engineering through excellent document writing and meeting coordination. Dive deep with engineering teams and stakeholders to build and refine requirements. Act as a catalyst for delivery by helping unblock teams and build alignment.
A day in the life
You start the day reviewing tickets for tech teams, you see that most teams are going smoothly, but one seems to be stuck, you make a note to drop by later to help unblock them. You spend the morning writing a decision document for the head of marketplace marketing, making sure it will get the decisions you need to move faster. In the afternoon you check in with the teams you are partnering with, and unblock the stuck team. You end by sending reminders of an upcoming due-date for a compliance project to make sure everyone is on-track
About the team
Zappos/Shopbop Catalog team owns the software that drives our photostudio, product cataloging, product procurement, and integration to Amazon's marketplace. We use Amazon's Leadership Principals and Engineering Expertise but have our own fun vibe. We are located in Madison, New York, and Las Vegas.- 5+ years of technical product or program management experience
- 7+ years of working directly with engineering teams experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
