WFM Capacity Planner

Who you are

You have a strong background in operations management, ideally with experience in workforce management and capacity planning. You understand the importance of data in driving decisions and have a knack for analyzing trends to optimize processes. You thrive in collaborative environments, working closely with project managers, analysts, and other stakeholders to achieve common goals. Your communication skills are top-notch, allowing you to convey complex ideas clearly and effectively to diverse audiences. You are adaptable and eager to learn, always looking for ways to improve both yourself and the processes you oversee.

What you'll do

In this role, you will be responsible for analyzing workforce data to forecast capacity needs and ensure that the customer experience team is adequately staffed. You will collaborate with various departments to develop and implement strategies that enhance operational efficiency. Your role will involve monitoring performance metrics and identifying areas for improvement, ensuring that the team meets its goals. You will also be involved in project management, overseeing initiatives that aim to streamline processes and improve service delivery. Regularly reporting on capacity planning outcomes and making recommendations based on your findings will be key to your success in this position.

What we offer

Agoda provides a dynamic work environment where innovation and collaboration are encouraged. You will have the opportunity to work with a diverse team of professionals who are passionate about travel and customer service. We offer competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in making travel easier and more accessible for everyone around the globe.