Coordinador de Calidad & Entrenamiento y Capacitación

Who you are

You have a proven track record in quality assurance and training, ideally within a fintech or similar environment. Your experience includes leading teams and implementing effective training programs that enhance operational efficiency. You are passionate about promoting continuous improvement and ensuring high standards of service quality. You possess excellent communication skills, enabling you to convey complex information clearly and effectively to your team. Your ability to collaborate with various stakeholders is essential in driving the success of training initiatives. You are adaptable and thrive in a fast-paced environment, always looking for ways to innovate and improve processes.

What you'll do

In this role, you will be responsible for directing and coordinating the activities of your team, focusing on quality assurance and ongoing training for operational staff. You will collaborate with the department manager to design and implement strategies that strengthen the competencies of your personnel. This includes developing training materials and conducting regular training sessions to keep the team updated on product changes and best practices. You will promote a culture of continuous improvement, ensuring that all team members adhere to the established quality standards. Your leadership will be crucial in fostering a motivated and skilled workforce that can deliver exceptional service to our clients.

What we offer

At Vana, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to make a significant impact on our operations and contribute to the growth of our fintech solutions. We value our employees and provide opportunities for professional development and career advancement. Join us in our mission to enhance financial accessibility for the underbanked population in Guatemala.