At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.
• The team this role supports is responsible for the critical function of managing lineups and
metadata across various media channels such as cable, broadcast and video on demand etc. that
encompasses a wide scope dealing with data from both local and national providers.
• This role requires flexibility to provide technical support across different time zones,
including both IST and US business hours on a rotational basis. The Support Engineer will
serve as the primary point of contact for customer and stakeholder inquiries, responsible for
troubleshooting issues, following Standard Operating Procedures (SOPs) and escalating to the
development team when necessary.
• This role requires close collaboration with cross-functional teams to ensure timely and
effective issue resolution, driving operational stability and enhancing customer
satisfaction.
• In this role, you will debug and attempt to resolve issues independently using SOPs. If
unable to resolve an issue, you will escalate it to the next level of support, involving the
development team as needed. Your goal will be to ensure efficient handling of support
requests and to continuously improve SOPs for recurring issues.
