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About Coin Market Cap Ltd

Your go-to platform for crypto pricing insights

👥 101-200 employees📍 Dover, DE⭐ 4.2

FintechB2CB2BCryptocurrencyDeep TechSaaSBlockchainWeb 3.0

Key Highlights

Acquired by Binance in 2020, enhancing its market reach
Over 2,000 cryptocurrencies tracked with real-time data
Headquartered in Dover, DE with 101-200 employees
Flexible remote work options and international transfer opportunities

CoinMarketCap, acquired by Binance in 2020, is a leading cryptocurrency pricing and information platform that provides real-time data on over 2,000 cryptocurrencies. Headquartered in Dover, DE, CoinMarketCap serves millions of users globally, helping them navigate the volatile crypto market with acc...

🎁 Benefits

CoinMarketCap offers flexible working hours, remote work options for many roles, and health insurance. Employees enjoy company-sponsored holidays, rel...

🌟 Culture

CoinMarketCap fosters a culture that values transparency and user empowerment in the rapidly changing cryptocurrency landscape. The company’s early en...

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Technical Support Engineer(Oracle)

Coin Market Cap Ltd • Global

Posted 2w ago🏠 Remote Mid-Level Technical support engineer 📍 Global

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Skills & Technologies

Java Linux AWS Azure Prometheus

Job Description

Job Description:

1. Provide post-launch technical support for the Oracle project, including troubleshooting, incident resolution, and user training.

2. Respond to technical inquiries, propose solutions, and coordinate with the development team to resolve complex issues.

3. Create operational documentation and knowledge base articles, optimize support processes, and improve customer satisfaction.

4. Monitor system performance and assist with version upgrades and data migrations.

Qualifications:

1. Bachelor's degree or above, with 2+ years of technical support or operations experience. Familiar with Java applications and databases.

2. Proficient in Linux commands, capable of independent log analysis and performance monitoring (e.g., using Prometheus).

3. Knowledge of basic operations. Experience with cloud services (AWS/Azure) support is a plus.

4. Responsible, with strong customer service orientation and ability to work under pressure.

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