Customer Success Manager (Thai speaking)

Who you are

You are a customer-focused professional with experience in customer success or account management. You possess excellent communication skills, particularly in Thai, and have a strong ability to build relationships with clients. You are empathetic and curious, always seeking to understand customer needs and how to best support them. You thrive in a collaborative environment and are committed to continuous learning and personal development. You understand the importance of diversity and inclusion in building effective teams and are eager to contribute to a positive company culture.

Desirable

Experience in the technology sector or with cloud solutions is a plus. Familiarity with customer success metrics and strategies will help you excel in this role. A background in sales or technical support can also be beneficial as you engage with customers to ensure they derive maximum value from Cloudflare's offerings.

What you'll do

As a Customer Success Manager at Cloudflare, you will be responsible for guiding customers through the adoption of our cloud solutions. You will work closely with clients during the closing stages of the sales cycle, ensuring a smooth transition to implementation. Your role will involve understanding customer goals and helping them optimize their use of Cloudflare's services to achieve those objectives. You will monitor customer satisfaction and engagement, proactively addressing any issues that arise. Collaborating with cross-functional teams, you will provide feedback to improve our products and services based on customer insights. You will also conduct regular check-ins with customers to assess their needs and identify opportunities for further engagement and support.

What we offer

At Cloudflare, we offer a dynamic work environment where you can grow your career while making a significant impact on our customers' success. You will be part of a diverse team that values collaboration and innovation. We provide opportunities for professional development and encourage you to take on new challenges. Our hybrid work model allows for flexibility in how you work, ensuring a balance between personal and professional commitments. Join us in our mission to build a better Internet and help our customers thrive in the digital landscape.