The vacation rental management platform you can trust
Vacasa is a leading vacation rental management platform, managing over 35,000 properties across the globe. Founded in 2009 and headquartered in Portland, OR, Vacasa achieved Unicorn status in 2019 and went public through a SPAC merger in 2021. The company leverages an automated listing and pricing s...
Vacasa offers comprehensive benefits including 100% health, dental, and vision insurance options, a 401K plan with immediate 100% company match on the...
Vacasa fosters a culture focused on innovation and efficiency in the vacation rental industry, utilizing technology to streamline property management....
Vacasa • Steamboat Springs, CO, United States
Vacasa is hiring a Front Desk Specialist to serve as the primary contact for guests, vendors, and owners. You'll handle inquiries about reservations and coordinate with maintenance and housekeeping teams. This role requires excellent customer service skills.
You are a friendly and approachable individual who enjoys interacting with guests and providing exceptional customer service. You have strong communication skills and can handle inquiries via phone, email, and chat effectively. You thrive in a team environment and are committed to maintaining high satisfaction standards for guests and owners alike. You understand the importance of coordination between different teams, such as maintenance and housekeeping, to ensure smooth operations. You are detail-oriented and can manage multiple tasks efficiently, ensuring that all guest needs are met promptly. You are at least 18 years of age and possess a valid driver’s license, which is essential for this role.
As a Front Desk Specialist, you will be the first point of contact for guests, vendors, and owners at our local management office. Your primary responsibilities will include handling phone calls, emails, and chats to resolve questions about reservations and other concerns. You will coordinate with maintenance and housekeeping teams to verify unit availability for vendor visits and ensure that all guest requests are fulfilled. You will also identify potential owner leads to support business growth, contributing to the overall success of the company. Your role is crucial in creating positive experiences for our guests and building lasting relationships with them. You will be expected to maintain a professional demeanor at all times and represent Vacasa's values in every interaction.
Vacasa offers a competitive hourly wage of $20, with actual pay varying based on your skills, experience, education, and location. You will be part of a supportive team that values your contributions and invests in your growth. We provide opportunities for career advancement and encourage you to apply even if your experience doesn't match every requirement. Join us in creating exceptional experiences for our guests and making a real impact in the vacation rental industry.
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