The AI platform transforming eCommerce customer support
Gorgias is a leading conversational AI platform designed specifically for eCommerce, empowering over 15,000 brands like Princess Polly, Steve Madden, and Marine Layer to enhance customer experience. Headquartered in Yerba Buena, San Francisco, Gorgias has raised $101.4 million in Series C funding, a...
Gorgias offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning budget t...
Gorgias fosters a culture that prioritizes innovation and customer-centricity, with a strong emphasis on leveraging AI to enhance the eCommerce experi...
Gorgias • Paris
Gorgias is seeking a Senior Product Manager for their Ecommerce team to drive the development of an AI-powered platform for conversational commerce. You'll work closely with technical teams and manage customer data to enhance user experiences. This role requires strong stakeholder management and technical understanding.
You have 5+ years of experience in product management, ideally within the ecommerce or technology sectors. You possess a deep understanding of how technical systems operate and can effectively communicate with engineering teams. Your experience includes managing complex projects and aligning multiple stakeholders towards a common goal. You are passionate about leveraging AI to enhance customer experiences and understand the importance of data in driving product strategy. You thrive in high-impact roles where ownership and accountability are paramount. You are committed to fostering an inclusive environment and welcome diverse perspectives.
In this role, you will lead the Ecommerce team at Gorgias, focusing on building a unified AI agent that enhances customer interactions throughout their shopping journey. You will define and build the data ingestion and storage processes that power our Customer Data Platform (CDP), ensuring that our AI strategy is robust and effective. You will collaborate closely with technical teams to ensure that product development aligns with customer needs and business objectives. Your responsibilities will include conducting user research to inform product decisions, managing the product roadmap, and driving alignment across various departments. You will also be responsible for defining success metrics and analyzing product performance to guide future enhancements. As a Senior Product Manager, you will mentor junior team members and contribute to a culture of continuous improvement and innovation.
At Gorgias, we offer a dynamic work environment where you can make a significant impact on the future of ecommerce. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our commitment to diversity and inclusion means that you will be part of a team that values different perspectives and experiences. Join us in shaping the future of conversational commerce and making every customer interaction meaningful.
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