Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Singapore, Singapore
KnowBe4 is seeking a Customer Success Manager (SMB) fluent in Thai to build effective relationships with customers and maximize their lifetime value. This role is based in Singapore and focuses on delivering exceptional customer experiences.
You have a strong background in customer success or account management, ideally within the technology or cybersecurity sectors. Your ability to build effective relationships with customers is paramount, and you understand the importance of maximizing customer lifetime value. You are fluent in Thai, which allows you to communicate effectively with a diverse customer base. You thrive in a collaborative environment and are committed to delivering exceptional customer experiences. You are proactive in identifying customer needs and are skilled at providing solutions that enhance customer satisfaction. Your approach is data-driven, and you leverage insights to improve customer engagement and retention. You are adaptable and can navigate the complexities of a fast-paced work environment while maintaining a focus on customer success.
As a Customer Success Manager (SMB) at KnowBe4, you will be responsible for managing a portfolio of small to medium-sized business accounts. Your primary goal will be to build strong relationships with customers, ensuring they derive maximum value from our cybersecurity training solutions. You will engage with customers regularly to understand their needs and challenges, providing tailored support and guidance. You will work closely with cross-functional teams, including sales and product development, to advocate for customer feedback and drive improvements in our offerings. Your role will involve onboarding new customers, conducting training sessions, and providing ongoing support to ensure successful implementation of our platform. You will also analyze customer usage data to identify opportunities for upselling and cross-selling additional services. Your success will be measured by customer satisfaction scores, retention rates, and overall account growth.
At KnowBe4, we foster a culture of radical transparency and extreme ownership. You will be part of a dynamic team that values continuous professional development and encourages all employees to be themselves. We offer a welcoming workplace with various team-building activities, from trivia competitions to local outings. Our commitment to employee well-being includes flexible work arrangements and a focus on creating an engaging work environment. You will have access to resources and training that will help you grow in your career while making a meaningful impact in the cybersecurity industry.
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