Secure content management for modern enterprises
Box, headquartered in Redwood City, CA, is a leading cloud content management platform that enables secure collaboration and data sharing for enterprises. Trusted by over 100,000 businesses, including IBM and Microsoft, Box is at the forefront of the shift to cloud computing, recently partnering wit...
Box offers a flexible hybrid work model, sign-on RSUs, and an employee stock purchase plan for discounted stock. Employees enjoy generous parental lea...
Box fosters a culture focused on innovation and collaboration, leveraging partnerships with major tech companies to enhance its offerings. The company...
Box • Chicago, IL
Box is hiring a Payments Operations Analyst to enhance cash flow and improve the customer checkout experience. You'll collaborate with e-commerce and payment vendors to optimize transaction processes. This role requires analytical skills and experience in payment operations.
You have a strong analytical mindset and experience in payment operations, enabling you to effectively partner with e-commerce teams and payment vendors to enhance transaction processes. Your ability to identify opportunities for improving authorization rates and reducing transaction costs is key to your success in this role. You understand the importance of customer experience and are committed to delivering solutions that support ARR growth. You thrive in collaborative environments and are eager to contribute to a new Payment Operations function that aims to transform how Box manages its payment processes.
Experience with e-commerce platforms and familiarity with payment processing systems will set you apart. A background in finance or operations is beneficial, as is a keen interest in leveraging data to drive decision-making. You are adaptable and open to learning new technologies and methodologies that can enhance your contributions to the team.
As a Payments Operations Analyst at Box, you will play a crucial role in building a new Payment Operations function. Your primary responsibility will be to analyze and optimize payment processes to accelerate cash flow and improve the overall customer checkout experience. You will work closely with e-commerce teams to lift authorization rates and lower transaction costs, ensuring that our payment options align with customer needs and support our growth objectives.
You will also collaborate with payment vendors to expand payment options available to our customers, enhancing their experience and satisfaction. Your analytical skills will be essential in identifying trends and insights from transaction data, allowing you to make informed recommendations for process improvements. You will be responsible for monitoring payment performance metrics and reporting on key findings to stakeholders, ensuring transparency and alignment across teams.
In this role, you will have the opportunity to contribute to strategic initiatives aimed at reducing fraud losses and enhancing the security of our payment processes. You will engage in cross-functional collaboration, working with various teams to implement best practices and drive operational excellence in payment operations. Your insights will help shape the future of Box's payment strategies, making a significant impact on our business.
At Box, you will be part of a dynamic team that is dedicated to transforming the way organizations manage content and collaborate. We offer a competitive salary range of $67,000—$83,500 USD, along with equity and comprehensive benefits. You will have access to a supportive work environment that encourages professional growth and development. Our culture values innovation and collaboration, and we are committed to empowering our employees to thrive in their roles. Join us at Box and be at the forefront of the AI-first era of business, where your contributions will help shape the future of content management.
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