
AI-driven IT support for modern workplaces
Moveworks is an AI assistant platform headquartered in Mountain View, CA, that provides IT service and helpdesk support through an AI-driven chatbot. The platform effectively resolves 30% of IT support tickets within weeks of implementation, catering to large enterprises that handle hundreds of requ...
Moveworks offers unlimited PTO, allowing employees to take an average of 4-6 weeks off annually. Additional benefits include equity and stock options,...
Moveworks fosters a culture centered around innovation in AI-driven IT support, enabling employees to efficiently manage their workload. The company v...

Moveworks • Mountain View, CA
Moveworks is seeking a Senior Machine Learning Manager to lead a team in developing an AI-powered enterprise search platform. You'll work with large language models and oversee the architecture of ranking systems. This role requires strong leadership and expertise in machine learning.
You have 5+ years of experience in machine learning and a proven track record of leading high-performing teams. Your expertise in large language models and AI technologies allows you to guide your team effectively in building robust machine learning platforms. You are skilled in model training and evaluation, ensuring that your team's outputs meet high standards of performance and reliability. You thrive in collaborative environments, working closely with cross-functional teams to achieve business objectives. Your leadership style emphasizes mentorship and growth, fostering an environment where your team can innovate and excel. You understand the importance of system health and performance, and you are committed to delivering solutions that enhance enterprise search capabilities.
Experience with enterprise search applications and familiarity with ranking systems will set you apart. A background in developing frameworks for machine learning applications is highly desirable, as is a strong understanding of performance trade-offs in model enhancements. You are comfortable navigating complex technical challenges and can communicate effectively with both technical and non-technical stakeholders.
As the Senior Machine Learning Manager, you will lead a talented team of machine learning engineers in architecting a platform that facilitates AI-powered enterprise search applications. Your primary responsibility will be to ensure the stability and performance of the search products built on this platform. You will guide your team in developing tools and frameworks that support model training and evaluation workflows, enabling rapid iteration on model enhancements. You will collaborate closely with search infrastructure and relevance engineers, ensuring that the machine learning components integrate seamlessly with existing systems. Your role will also involve managing project timelines and directing the technical vision of your team, ensuring that innovation and efficiency are at the forefront of your initiatives. You will be accountable for the overall success of the search platform, with metrics that reflect its enablement capabilities.
At Moveworks, you will join a team that is at the forefront of AI transformation, trusted by over 350 leading organizations. We offer a dynamic work environment where your contributions will have a direct impact on enhancing operational efficiency and employee experience. You will have the opportunity to work with some of the most prominent investors in the industry and be part of a culture that values innovation and collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse teams to drive better outcomes.
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