Manager I, Customer Success

Who you are

You have a proven track record in customer success management, ideally with experience in leading teams that drive customer engagement and satisfaction. You understand the importance of building strong relationships with enterprise clients and have a strategic mindset to enhance customer adoption of solutions. Your leadership style fosters a dynamic and inspiring team culture, encouraging team members to excel in their roles. You are adept at coaching and developing talent, ensuring that each team member has the support they need to succeed. You are passionate about helping customers achieve their goals and derive maximum value from the products they use.

What you'll do

In this role, you will lead the Enterprise Customer Success team, ensuring that Samsara's enterprise customers in the US successfully adopt and utilize our solutions. You will serve as the trusted point of contact for customers throughout their lifecycle, from onboarding to advocacy and renewal. Your responsibilities will include enhancing customer success engagement motions and providing targeted coaching for your team members. You will work closely with cross-functional teams to ensure that customer feedback is integrated into product development and service improvements. You will also analyze customer data to identify trends and opportunities for enhancing customer satisfaction and retention.

What we offer

Samsara offers a collaborative work environment where you can make a significant impact on the future of physical operations. As part of a recently public company, you will have the autonomy to drive initiatives that enhance customer success. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to improve the safety, efficiency, and sustainability of physical operations across various industries.