Employé(e) Polyvalent(e)-Bordeaux (18h)

Who you are

You are someone who thrives in a fast-paced environment and enjoys working with a diverse team. You have a passion for food and understand the importance of delivering excellent customer service. You are proactive and take the initiative to solve problems as they arise. You are comfortable communicating with partners and customers, ensuring that their needs are met promptly and effectively. You are adaptable and can handle a variety of tasks, from managing dispatch areas to addressing customer complaints. You are committed to maintaining high operational standards and meeting key performance indicators.

What you'll do

In this role, you will be responsible for the smooth operation of the dispatch area, ensuring that food is delivered quickly and efficiently. You will liaise with partner restaurants to coordinate deliveries and maintain communication throughout the process. You will handle customer inquiries and complaints over the phone, utilizing internal escalation processes when necessary. Your role will involve taking initiatives to enhance the customer experience and ensure satisfaction. You will work closely with your team to meet operational goals and contribute to the overall success of Deliveroo's marketplace.

What we offer

Deliveroo offers a dynamic work environment where you can grow and develop your skills. You will be part of a rapidly expanding company that values diversity and inclusion. We provide opportunities for career advancement and encourage you to bring your passion for food to work every day. You will be supported by a team that is dedicated to delivering the best service possible, and you will have the chance to make a real impact in the lives of our customers and partners.