Enterprise Support Associate

Who you are

You are someone who is eager to make a difference in the healthcare industry by providing exceptional support to healthcare providers. You understand the importance of customer experience and are committed to ensuring that providers receive the maximum value from Zocdoc's products and services. You possess strong communication skills and are comfortable resolving queries and identifying opportunities for improvement. You thrive in a collaborative environment and are motivated by the mission to empower patients through better healthcare solutions.

What you'll do

As an Enterprise Support Associate, you will own the end-to-end support experience for a portfolio of healthcare providers. Your primary responsibility will be to ensure that providers receive maximum value from Zocdoc’s products and services. You will resolve their queries efficiently and effectively, optimizing their profiles to enhance their experience. You will proactively identify opportunities for improvement and work closely with providers to implement solutions that drive satisfaction and engagement. Your role will involve regular communication with healthcare providers, understanding their needs, and providing tailored support to help them navigate Zocdoc's offerings.

What we offer

At Zocdoc, you will be part of a mission-driven team that is dedicated to transforming the healthcare experience for patients and providers alike. We offer a supportive work environment where you can grow your skills and contribute to meaningful change in the healthcare industry. You will have the opportunity to work alongside deeply thoughtful and driven teammates who share your passion for improving healthcare. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.