Student Operations & Launch Support

Who you are

You are a reliable student fluent in English, eager to gain hands-on experience in a dynamic environment. You possess strong communication skills, allowing you to confidently interact with hotels and partners. Detail-oriented and highly organized, you thrive in structured processes and are proactive in your approach to tasks. Your interest in travel, customer experience, or operations will be a valuable asset in this role.

What you'll do

In this part-time position, you will manually track new users and key lifecycle events, ensuring a smooth onboarding process. You will perform booking checks and follow up post-booking to guarantee customer satisfaction. Calling hotels to confirm reservations and special requests will be part of your responsibilities, as well as supporting proactive customer touch-points and VIP handling. You will assist with basic reporting and data tracking to help the team understand user engagement and identify areas for improvement. Additionally, you will help execute launch and marketing-related tasks, contributing to the overall success of the product launch.

What we offer

This role offers flexible hours, making it ideal for students balancing their studies with work. You will gain real exposure to a live product launch and have a direct impact on customer experience. Working with a fast-moving team, you will have the opportunity to grow and develop your skills in a supportive environment. This position is a great way to kickstart your career in operations and customer experience within the travel industry.